OK, been a long time between posts here, and largely because Microsoft locked my hotmail email address because *gasp* I tried to log in from a different browser. We’ve been fighting them for over a week now, and no matter how many security questions we answer, or how many times, they will not unlock the damn account. There help system online won’t address the problem, and every time I call customer service if I eventually manage to fight my way through their Byzantine system to be connected to a human it promptly hangs up on me.

I know they’re busy; anyone with such problematic products would be; but there are some of you I can only contact via that account. If you need to contact me my alternate email is tinkerpearce2@gmail.com